Privacy Policy
HeyUsher by Imperador Core · last updated 26 October 2026
Who we are
HeyUsher ("we") is operated by Imperador Core, a sole-trader studio based in Brazil. We provide a WhatsApp receptionist service to private clinics ("clinics"). Contact: [email protected].
Two kinds of people, two roles
| If you are… | Our role | What we hold |
|---|---|---|
| A clinic (our customer) | Data controller | Clinic name, contact e-mail, staff WhatsApp number, website, fee guide and opening hours, billing status (payments are handled by our merchant of record, Lemon Squeezy; we never see card details). |
| A patient messaging a clinic on WhatsApp | Data processor, on the clinic's instructions | The WhatsApp number, the messages exchanged with the receptionist, and the details you choose to give (name, treatment of interest, preferred time). The clinic is the controller of this data. |
What the receptionist does with patient messages
- Reads the message and replies using only the clinic's fee guide, hours and policies.
- Passes the enquiry to the clinic's staff (name, treatment, preferred time) so they can confirm appointments.
- Never diagnoses, prescribes or gives medical advice; emergencies are directed to 999/911.
- Uses an AI model (Google Gemini, via the Gemini API) to draft replies. Messages sent to the model are not used by Google to train its models under the paid/API terms we use; we do not sell or share data with anyone else.
Where data is stored and for how long
- Our servers run on Oracle Cloud Infrastructure (São Paulo, Brazil). Data is encrypted in transit (TLS) and access is restricted to the operator.
- Messages and patient details are kept for 90 days, then deleted automatically; a clinic can ask us to delete a conversation at any time.
- Clinic account data is kept while the subscription is active and for 12 months after, for billing records.
Your rights (UK GDPR / EU GDPR / LGPD)
You can ask for access, correction or deletion of your data, or object to processing. Patients should contact their clinic first (the controller); we help the clinic fulfil the request within 30 days. Clinics can write to [email protected]. You may also complain to the UK Information Commissioner's Office (ico.org.uk).
The clinic connects its own WhatsApp number. Depending on the connection method chosen by the clinic ("Quick Connect" through a WhatsApp Web session, or the official WhatsApp Business Platform), WhatsApp/Meta's own terms and privacy policy apply to message delivery.
Cookies
Our website uses no advertising or tracking cookies. The clinic dashboard uses a private link instead of an account password; keep it confidential.
Changes
We will post updates here with a new date. Material changes are e-mailed to clinics.